Once you have booked via the website you will receive confirmation via email so please ensure your email is correct upon booking.
After booking via website the customer will receive a confirmation email. Once this email has been sent to you this is receipt of your booking, if possible please print and keep a copy as a record of your purchase.
All bookings are subject to valid contact details including; customer name, mobile phone number, email address, car registration/make/model/colour.
Once the booking is confirmed we cannot refund any monies.
As per your booking, please try to keep to your scheduled time of arrival with us, noting that the traffic within Southampton city centre and Southampton docks is particularly heavy especially on days with football matches and if there are other events (such as marathons and boat shows) or multiple ships leaving.
We will not accept vehicles after 3pm and customers must arrive at the time slot they booked.
We must receive actual keys for your vehicle otherwise it may be subject to 3rd party parking enforement.
Upon arrival you must make yourself known to our staff and hand your keys over to them. Please only hand over your car keys and keep your house keys with you. Should you fail to do this we are not liable for your vehicle as without your keys we cannot take possession of your vehicle to move it to our secure facilities.
We would advise an extra 60 minutes on top of your journey time. Should you encounter any unforeseen circumstances please inform us as soon as possible, so that we can figure out how to best accommodate your arrival, as any late arrivals will affect other customers as we work on a time slot schedule. If you have booked through an agent please contact them for your arrival time. If you have booked directly with us please keep note of your arrival time and keep to your allocated slot.
Please remove all valuables (mobile phones, laptops, loose change etc) prior to leaving your vehicle with us.
We ask that when you receive your car back from us that you check you are happy with it as once you drive it we are no longer responsible for your vehicle.
We have private car parking with CCTV and locked gates.
We have £2m public liability insurance.
Our drivers and staff are equipped with body cameras to ensure their safety at the terminals. We will not tolerate any aggressive behaviour towards our staff and reserve the right to cancel a booking should it be deemed necessary for our safety. Any footage taken will not be shared with any third party unless required.
We are not liable for any damage caused by birds, including but not limited to their defecation. (Yes, we really do get blamed for this!)
Should you have a query about any damage to your vehicle it must be reported immediately to our attendant on site and evidence should be taken such as a photo with date and time. You should then proceed to email us (bookings@cruiseazureparking.com) where we will investigate the claim. Customers are encouraged to take pics of their vehicles when they arrive and when they pick it up, including date and time of taking. Any fraudulent claims may be prosecuted.
When you drop your vehicles with our attendants, you must make us aware if there are any issues with the vehicle or keys, including but not limited to; batteries, dashboard lights and gearbox. Your vehicle must be roadworthy as well as mot’d and taxed.
We are not liable for battery drainage if you leave items plugged into USB charging devices or any other electrical item that may be left on for the duration your booking with us.
We reserve the right to:-
• cancel bookings for any reason including but not limited to abuse towards our staff
• to prosecute any fraudulent claims made against our company and any of our staff.
Cruise azure parking Ltd may modify these Terms and Conditions periodically. You agree to the terms and conditions at the time of your booking.
By booking with us, you are in agreement with the Terms and Conditions of Cruise Azure Parking.
Please note you have no legal right to cancel this contract, refunds are only offered if cancelling within 14 days of booking.
Upon requesting a refund a £25 administrative fee is payable. Refunds must be requested in writing to Bookings@cruiseazureparking.com, included should be your copy of the invoice, the name on the card used to pay and the last four digits on the card. Upon issuing a refund a member of our administrative team will contact you to confirm you cancellation and that your refund has been issued and administrative fee has been paid.
Name: Cruise Azure Parking Ltd
Address: 31 Chessel Avenue, Southampton, SO19 4DY
Phone Number: 07767227739
E-mail: bookings@cruiseazureparking.com
We currently collect and process the following information:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to:
We may share this information with a travel agent that you may have booked through. If you have not booked through a travel agent we will not share your data with any other company or individual.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are we have a contractual obligation for holding your information.
Your information is securely stored.
We keep your personal information and contact details for 3 years. We will then dispose of your information by permanently disposing of any paperwork holding your information and deleting any personal identifiers from our computer systems.
We keep your vehicle information and contact details for 3 years. We will then dispose of your information by permanently disposing of any paperwork holding your information and deleting any personal identifiers from our computer systems.
We keep your card details and contact details for 3 years. We will then dispose of your information by permanently disposing of any paperwork holding your information and deleting any personal identifiers from our computer systems.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Bookings@cruiseazureparking.com, 07767227739, and or 31 Chessel avenue, Southampton, SO19 4DY if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us at Bookings@cruiseazureparking.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s OfficeHelpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cruise Azure Parking Ltd is Registered in England and Wales.
Registered Office: 31 Chessel Avenue, Southampton, SO19 4DY • #13750619 • VAT #430861313
