Cruise parking cancellation policy: how it works at Cruise Azure

Cancellations happen. Cruise plans fall through, a family member can no longer travel, the trip moves to a different operator for reasons specific to your situation. Our cancellation policy is designed to be fair to customers who cancel early and to keep the operation running for the customers who do not.

This page is the plain-English version of our refund policy.

The standard rule

Cancellation refunds are available within 14 days of booking only.

A £25 administrative fee applies to all refunds.

Refund requests must be made in writing to bookings@cruiseazureparking.com.

Those three points are the standard rule. Everything else below is clarification.

What "within 14 days of booking" means

The 14-day window starts on the day you make the booking, not on the day of the cruise.

If you booked your cruise parking on the 1st of June for a sailing on the 30th of July, the cancellation window runs until the 15th of June. Outside that window, the booking is non-refundable under the standard policy.

This is to give customers a fair window to change their mind shortly after booking, while ensuring the slot is held for the customer if the cancellation happens later.

The £25 administrative fee

The £25 fee covers the work involved in processing a cancellation:

• Reviewing the request.
• Releasing the slot back to availability.
• Processing the refund through the original payment method.
• Closing the booking record.

The fee is per booking, not per night or per service. A 7-day cancellation costs the same £25 fee as a 28-day cancellation.

How to request a refund

Email bookings@cruiseazureparking.com with:

• Your booking reference.
• Your name.
• A short note that you wish to cancel and request a refund.

That is the minimum we need. We acknowledge the email within one working day and process the refund through Stripe, which returns the money to the original payment card.

The refund typically takes 3 to 5 working days to appear on your statement, depending on your bank.

What happens outside the 14-day window

Cancellations after the 14-day window are non-refundable under the standard policy. This is the part of the policy that comes up most often.

A few situations where the standard policy might be different:

The cruise line cancels the sailing. If your cruise is cancelled inside 14 days of departure and you booked outside the standard refund window, contact us. We do not penalise customers for cancellations that are not their decision. The standard cancellation policy is waived in this scenario.

You move the booking to a new date instead of cancelling. If your cruise is rescheduled, moving the booking to the new dates is the cleaner solution and does not require a cancellation. There is no fee to change dates.

An exceptional personal circumstance. Bereavement, medical emergency, similar situations. These are case-by-case conversations. Email the office with the situation; we make a decision on the merits.

What you cannot do

A few honest limits.

You cannot cancel and rebook the same slot to refresh the 14-day window. The slot, the dates, and the cancellation history are linked.

You cannot request a partial refund for a partial cancellation (e.g., shortening a 14-day booking to 10 days). The standard process is either keep the booking or cancel and rebook.

You cannot cancel from inside the cruise itself. The cancellation needs to happen before the handover.

Upgrading or downgrading instead of cancelling

If you booked Meet & Greet and now want Park & Ride (or vice versa), this is a service change rather than a cancellation. The price difference is settled at the change point.

For Park & Ride to Meet & Greet upgrades, contact us at least 24 hours before your cruise. Subject to availability.

For Meet & Greet to Park & Ride downgrades, contact us with the change request. Subject to refund of the price difference if outside the 14-day window (the £25 admin fee may apply to the partial refund).

What about extras

Add-ons (luggage assistance, EV charging, valet cleaning) follow the same policy as the main booking. If the booking is refundable, the add-ons are refundable. If not, not.

What about returning customers

Returning customers get a discount code after their first booking, valid for one year, used with the same email. The discount applies to a new booking, not to the original.

If the new booking is then cancelled, the standard cancellation policy applies to the new booking. The discount code can be reused on a subsequent booking if the original was cancelled within the 14-day window.

What the AI assistant can do

If you are signed in to your customer account, the AI assistant can process cancellations within the standard policy. The assistant:

• Confirms whether the booking is inside the 14-day window.
• Calculates the refund (the booking price minus the £25 fee).
• Prepares a draft for you to confirm.
• Submits the cancellation when you confirm.

The assistant cannot waive the standard policy. Anything outside the standard policy still goes through the office for a human decision.

Booking

The quote returns the flat published price for new bookings. The cancellation policy is summarised at the bottom of the booking confirmation email so the terms are visible at the point of booking.

For cancellation questions, the office number is 07767 227 739 or bookings@cruiseazureparking.com.