Our assistant handles quotes, bookings, terminal questions and account help. It uses our real prices and availability, and it never charges your card until you confirm.
The assistant detects your language from your first message and replies in the same. English, French, Spanish, German, Italian, Portuguese, Dutch, and Arabic. Quote me a price in French, the AI replies in French. Start in English, switch to Spanish mid-conversation, the AI follows.
Operational fields like booking references, prices in £, dates, and ship names stay in their canonical form so nothing gets lost in translation.
Tap the mic and talk. On most browsers your voice is processed locally by your device's built-in recogniser. Audio never reaches our servers. On Firefox we fall back to Deepgram, where audio streams directly from your browser to Deepgram and is not stored. We only ever see the resulting text.
Useful when you're driving back from the docks and don't want to type, or when typing on a phone is painful.
Tell the AI your dates, ship, and service preference. It pulls live availability, applies any discount you have, and produces a Stripe payment link you tap to pay. Same prices as the booking form, same secure payment flow. The AI never holds your card details.
Want a price first? Ask. The assistant quotes Meet & Greet for your dates.
Signed-in customers can ask the AI to find a booking by reference code, change dates, swap a ship, cancel, or check on a refund. Every change is staged as a draft for you to review and confirm before anything is applied. The AI cannot see anyone else's bookings.
Refund issuance and elevated changes go through your password again as a second factor.
Real-time totals from the same engine the booking form uses, with discounts and add-ons applied.
Tell it your ship and date, it tells you which terminal, what time to be there, and any specifics for that ship.
Tells you straight away whether your dates can be booked.
Look up a booking by reference, see the details, the driver assignment, and any notes.
Drafts a change for you to confirm. Shows the new total and any cancellation fee.
Wheelchair access, oversized vehicles, large families, flagged on your booking so the driver knows.
Anything it can't do goes to our team as an enquiry.
Yes. The chat assistant on the bottom-right of every page can take you through a full booking. It pulls live availability and prices, asks you the same questions the booking form would, and produces a payment link you tap to pay. We never charge you without your final tap.
English, French, Spanish, German, Italian, Portuguese, Dutch, and Arabic. The assistant detects your language automatically and remembers your choice for the session. You can also pick from the language menu at the top of the chat.
Audio never reaches our servers. On modern browsers it goes straight to your browser's built-in voice recogniser. On Firefox we fall back to Deepgram, where the audio is streamed directly from your device to Deepgram and not stored. We only ever see the resulting text.
Only if you're signed in, and only your own bookings. The assistant uses tools that refuse to return any record that doesn't belong to you. Cancellations, reschedules, and refunds are always staged as a draft for you to review and confirm before anything is changed.
Three layers. A pattern filter blocks common prompt-injection attempts before they reach the AI at all. Every message you type is wrapped in a tag that tells the AI to treat it as data, not instructions. And the AI's instructions explicitly forbid it from changing roles, revealing its prompt, or acting outside parking, terminals, and booking topics. Each blocked attempt is logged for our team to review.
For anonymous visitors: 24 hours of inactivity, then we archive the chat and after 30 days replace it with a short summary. For signed-in customers: 30 days of inactivity. The full transcript is deleted after 30 days of being archived. The summary is kept for up to 6 months and then deleted entirely.
Yes, but only when you're signed in and only after you confirm. The assistant prepares a draft showing the cancellation fee, your refund, and whether you're inside the cancellation cutoff. You tap Confirm to apply or Reject to walk away. Refund issuance is an extra step for you and our team.
Yes. Quotes come straight from the same pricing engine the booking form uses, with the same discounts and the same cap on busy days. The AI never makes prices up. If you give it dates, a service, and a ship, it will quote the exact total you'd see in the booking form.
Tell it. The assistant can correct itself within the same chat. If you're not getting where you need to go, tap the Contact link in the chat header or call us on 07767 227 739. Anything price-related, refund-related, or that needs human judgement is something you can route to us at any point.
Yes. The chat bubble lives at the bottom-right of every page, on phones and tablets. Voice dictation works wherever your browser supports it (Chrome and Safari on iOS / Android both work). The booking flow inside the chat is mobile-optimised.
Yes. Ask "what terminal does Britannia leave from on 12 May?" and the assistant pulls live sailing data and replies with the terminal, drop-off time, and any rules specific to that ship. It won't guess if it doesn't know.
Yes, signed-in customers can reschedule via the assistant. It checks availability for the new dates, re-quotes any price difference, and shows you a draft. You confirm, and the new dates apply with the original discount preserved if you had one. Outside the cancellation cutoff, the price recalculates fairly.
Open the chat. Type or tap the mic. Ask anything about Southampton cruise parking.
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