Terms & Conditions

Name: Cruise Azure Parking
Address: 31 Chessel Avenue, Southampton, SO19 4DY, GB
Telephone: +447767227739
Price range: ££

Last updated: May 2026.

Booking

An email confirmation will be sent upon successful booking.
Required details: name, mobile number, email address, vehicle registration, make, model, and colour.
You must arrive during your booked time slot. We operate on strict 30-minute intervals. You are more than welcome to arrive early, but not later than your time slot (failure to do so may result in an extra charge or cancellation).
Our facility will not accept vehicles after 3pm.
We recommend adding 60 minutes to your estimated travel time to account for Southampton traffic.
You must hand over your actual car keys. Please keep your house keys separate.

All bookings are non-refundable once confirmed, except under our refund policy.
Payment is taken securely online at the time of booking through our payment provider, Stripe. We do not store your card details.
Prices are consistent across all five Southampton cruise terminals.

You can book as a guest or create an account. If you create one, keep your login details secure and do not share them. You are responsible for activity under your account.
Please give accurate, up to date details. You can review your data, export it, or delete your account at any time from your account settings.
We may suspend or close an account that is used for fraud, abuse, or anything that breaks these terms.

All vehicles must be roadworthy, hold a valid MOT, and be taxed.
We accept standard cars only. We cannot take vans, transits, or mobile homes.
Please remove all valuables from your vehicle before handover.
We may photograph your vehicle on arrival to record any existing damage or scratches.
Please inspect your vehicle upon return. Once driven away from the collection point, we are no longer responsible.
We are not liable for bird droppings or battery drainage from USB devices left plugged in.

Cruise Azure Parking carries £2 million public liability insurance.
Vehicles are stored in a private parking facility with CCTV surveillance and locked gates.
Our staff are equipped with body cameras at cruise terminals.
The facility operates overnight gating for additional security.
We have a zero tolerance policy on rude or aggressive behaviour towards our staff. Should you behave in a rude, aggressive or threatening way towards any of our staff, we reserve the right to cancel your booking immediately.

Our website offers an AI assistant to help with quotes, bookings and questions. It is there to help, but it can make mistakes, so please confirm anything important, such as a final price or availability, with us before relying on it.
Please do not enter sensitive personal information or card details into the chat.
We may limit, change or withdraw the assistant at any time. How we handle chat data is set out in our Privacy Policy.

Reviews must be genuine and based on your own experience with us.
We check reviews for spam and authenticity before they appear. We do not remove a review simply for being critical.
By submitting a review you allow us to show it on our site, normally with your first name and last initial.

We will contact you by email and text about your booking. These messages are part of the service.
We only send marketing if you have agreed to it, and you can opt out at any time.

Please use the site and the assistant fairly and lawfully. Do not attempt to disrupt the service, access other people's data, or scrape the site.

Personal information is retained for up to 3 years after your last booking, except where the law requires us to keep it longer.
Data is shared with travel agents only if the booking originated through one.
UK GDPR rights apply. You have the right to access, rectify, or request erasure of your data.
For data protection enquiries, contact the ICO on 0303 123 1113.
See our Privacy Policy for full details.

These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.