Returning customer discount at Cruise Azure: how it works

Once you have parked with us, any returning customer discount we are running is added automatically when you book again with the same email address. You do not need a code. This page covers how it works in practice, what it does, and what it does not.

The basics

Book your first cruise parking with us. Once that trip is complete, your next booking with the same email address picks up any returning customer discount we are running. Nothing is sent to you and there is nothing to enter.

The discount is tied to your email address. Use the same email address when you book and the booking form adds it for you.

The discount is a real reduction off the published rate, not a price-match against a higher inflated headline.

How the discount is applied

The booking form checks your email address against your past bookings with us. If you qualify, the discount shows in your price summary before you pay.

If you expected the discount and it does not appear, check you are using the same email address as before. If it still does not appear, email bookings@cruiseazureparking.com with your earlier booking reference before you pay.

How to use the discount

When you book your next cruise parking:

• Use the same email address as your first booking.
• Check the discount in your price summary.
• The discount applies to the published rate before card details.

The booking confirmation shows the discount applied as a line item, so you can see exactly what was saved.

What the discount applies to

The discount applies to the parking service (Meet & Greet or Park & Ride). It applies before any add-on costs are added (luggage assistance, EV charging, valet cleaning, etc.).

If your booking is partially refundable later (e.g., a downgrade from Meet & Greet to Park & Ride), the discount remains attached to the booking. The refund calculation accounts for it.

Validity

There is no code to expire. Whether your past bookings count is checked when you book, and the booking form shows the discount before you pay.

What matters is the email address you book with, not the date of your cruise.

What the discount does not do

A few honest limits.

It does not stop after your second booking. While we are running it, it is added each time you book with the same email address after parking with us.

The discount is not transferable. It goes with your email address, so a friend or family member booking for the first time does not get it.

Whether it can be added on top of a sailing price or another offer depends on the offer, and the booking form shows you before you pay.

The discount does not apply to past bookings retroactively. It is worked out when you book, from trips you have already completed with us.

What if the discount does not show

Email bookings@cruiseazureparking.com with the email address you booked with before, and do it before you pay so we can check your record.

What if the email address changes

If you book your first cruise with one email and want to book your next with a different email (e.g., personal vs work), let us know before you book. The discount is matched by email address, so we will check what we can do for your new booking.

Your past bookings sit on your customer record, which is found by its email address.

What returning customers usually do

Most customers who book once book again. The cruise market is dominated by returning cruise customers (people who go on multiple cruises across the years).

The pattern we see:

• First booking: usually Meet & Greet for the convenience.
• Second booking and onwards: roughly even split between Meet & Greet and Park & Ride. Customers who liked the first experience often stay on Meet & Greet. Customers who tried Meet & Greet and decided the shuttle option suits them switch to Park & Ride for the price.

The returning customer discount applies to both services.

What about the price comparison

Our Meet & Greet is £135 for 7 nights, with no booking fee, and any returning customer discount we are running comes off our price. The booking form shows the total before you pay.

What if you have a complaint

If your first booking had a problem we did not handle well, the returning customer discount is not a substitute for a fix. Email the office with the situation; we look at the underlying issue first.

For most customers the experience is straightforward and the discount is a thank-you for booking again.

Booking

The quote tool returns the published price. Any returning customer discount is added automatically and shown before you pay.

For questions about the discount or your customer record, the contact page has the email and phone.